Refund Policy

Refund Policy for the JEXXXUS kingdom.

Last Updated: August 11, 2026 • Effective Date: July 5, 2026

This Refund Policy outlines the conditions under whichJEXXXUS, LLC ("Company," "we," "us," or "our") will provide refunds for purchases made through our Services, including subscriptions, digital products, physical merchandise sold via shop.jexxx.us, and services offered onBLXCKCHAT, BLXCKBOOK, VEIL , JEXXXUS | TV, NXT.spread, $EROS, wing6, and all affiliated platforms.

1. General Refund Principles

At JEXXXUS, we strive to ensure your satisfaction with our Services. We understand that circumstances may arise where a refund is necessary. This policy is designed to be fair and transparent while protecting both our users and our business operations.

All refund requests are evaluated on a case-by-case basis. We reserve the right to deny refund requests that do not meet the criteria outlined in this policy. By making a purchase through our Services, you agree to the terms of this Refund Policy.

2. Subscription Refunds

2.1 Monthly Subscriptions

For monthly subscription plans, you may request a refund within 7 days of your initial purchase or renewal date, provided that:

You have not extensively used premium features during this period
This is your first refund request for the specific service
You can demonstrate that the service did not meet the advertised functionality

After the 7-day period, monthly subscription fees are non-refundable. You may cancel your subscription at any time, and you will continue to have access to premium features until the end of your current billing period.

2.2 Annual Subscriptions

For annual subscription plans, the following refund terms apply:

Within 14 days: Full refund available if you have not extensively used premium features
15-30 days: Prorated refund minus a 20% administrative fee
After 30 days: Refunds are generally not provided, except in exceptional circumstances

Annual subscriptions cancelled after the refund period will not be refunded, but you will retain access until the end of your annual term.

2.3 Trial Periods

When a free trial period is offered, you must cancel before the trial ends to avoid being charged. No refunds will be provided for failure to cancel before the trial period expires. We recommend setting a reminder before your trial ends.

3. Digital Products and One-Time Purchases

3.1 Digital Downloads

Due to the nature of digital products, all sales of digital downloads (including but not limited to templates, guides, software, and digital content) are final and non-refundable once the download has been initiated or the product has been accessed.

Exceptions may be made if:

The digital product is defective or corrupted
The product description was materially misleading
You were charged multiple times for the same product

3.2 In-App Purchases and Virtual Goods

Purchases of virtual goods, credits, tokens, or in-app items are non-refundable. This includes but is not limited to:

Virtual currency or credits
Premium features or upgrades
Digital collectibles, community tokens, or NFTs issued through$EROS at eros.jexxx.us
Boosts, power-ups, or time-limited enhancements

Please ensure you understand what you are purchasing before completing any in-app transaction. Blockchain-based purchases on $EROSare final once confirmed on-chain.

4. Service-Specific Refund Policies

4.1 JEXXXUS | TV

JEXXXUS | TV premium subscriptions (processed via BTCPay cryptocurrency invoices) follow the general subscription refund policy in Section 2, with the following additions:

Refund requests must include your BTCPay invoice ID and the wallet address used for payment
Approved crypto refunds are returned to the originating wallet when technically feasible; otherwise account credit may be offered
Ad-supported free-tier usage on JEXXXUS | TV does not generate refundable charges

4.2 BLXCKBOOK

BLXCKBOOK relationship-vault subscriptions and future paid tiers:

While billing is not yet active on all tiers, any launched subscription will follow Section 2 refund windows
Vault data export requests are handled separately from billing disputes—contact law@jexxx.usfor account issues
One-time professional or enterprise engagements may carry custom terms in a separate agreement

4.3 VEIL

VEIL is primarily a free editorial surface. If paid features or supporter tiers are introduced, they will follow the general subscription refund policy unless otherwise stated at purchase.

4.4 BLXCKCHAT

When BLXCKCHAT premium or paid tiers are offered, they follow the general subscription refund policy in Section 2. Additionally, refunds may be considered if:

Technical issues prevent access to premium features for more than 48 consecutive hours
Your account was wrongfully suspended or terminated
You experienced unauthorized charges on your account

4.5 Physical Merchandise—JEXXXUS Shop ( shop.jexxx.us)

Physical goods sold through the JEXXXUS Shop storefront (including print-on-demand apparel and accessories fulfilled via partners such as Printful) are covered by this section in addition to any carrier or manufacturer defect remedies required by applicable law.

Change of mind: Unworn, unwashed items in original condition may be eligible for return within 30 daysof delivery. Contact shop@jexxx.uswith your order ID before shipping anything back. Return shipping is generally the customer's responsibility unless we shipped the wrong item or a defective product.
Defects & damage in transit: Report damaged, defective, or incorrect items within 14 days of delivery with photos. We will replace or refund at our option after verification.
Print-on-demand / custom print: Because many SKUs are made to order, we cannot accept returns for size preference alone after the production window has started if the size selected at checkout matches the size chart and the product description. Use the size chartbefore ordering. Production or print defects remain fully covered.
Hygiene / final sale: Underwear, worn items, or items marked final sale are non-returnable except for verified defects.
Refund method: Approved refunds are issued to the original payment method within a reasonable processing window after the returned goods are received and inspected (or immediately for undeliverable / canceled pre-fulfillment orders).

For shop order issues first, email shop@jexxx.us. Escalations and formal disputes: law@jexxx.us.

4.6 wing6

wing6 agency and brand-infrastructure engagements:

Client project deposits and retainers are governed by the individual statement of work or contract
Deposits are non-refundable once work has commenced unless the contract specifies otherwise
Disputed deliverables should be raised through yourwing6 account manager before initiating a chargeback

4.7 NXT.spread

NXT.spread add-on or subscription fees, when offered, follow the general subscription refund policy in Section 2. Beta or planning-phase access may be provided without charge and is not eligible for refunds.

4.8 $EROS

Purchases of community tokens, digital collectibles, or NFTs on$EROS ( eros.jexxx.us) are final and non-refundable once the transaction is confirmed on the blockchain or credited to your wallet. This includes token mints, marketplace trades, and exclusive-release unlocks tied to$EROS assets.

5. Exceptional Circumstances

We understand that exceptional circumstances may occur. We may provide refunds outside of our standard policy in cases of:

Death or Disability: Upon providing appropriate documentation
Fraud or Unauthorized Use: If your payment method was used without authorization
Natural Disasters: If you are affected by events that prevent service usage
Legal Requirements: When required by applicable law
Company Error: If we made a billing error or charged you incorrectly

6. How to Request a Refund

To request a refund, please follow these steps:

Log into your JEXXXUS account and navigate to your purchase history, OR
Contact our support team at law@jexxx.us
Provide your order number, purchase date, and reason for the refund request
Include any relevant documentation or screenshots
Submit your request within the applicable refund period

Refund requests are typically processed within 5-10 business days. You will receive an email notification once your request has been reviewed.

7. Refund Methods

Approved refunds will be processed using the original payment method whenever possible. Refund processing times vary by payment method:

Credit/Debit Cards: 5-10 business days
PayPal: 3-5 business days
Cryptocurrency (BTCPay): Subject to blockchain confirmation times and wallet compatibility
Bank Transfers: 7-14 business days

If the original payment method is no longer available, we will issue the refund via alternative methods such as account credit or check.

8. Partial Refunds

In certain circumstances, we may offer partial refunds:

When only a portion of the service was unusable
When a subscription is cancelled mid-term under special circumstances
When promotional discounts were applied to the original purchase
When administrative fees apply

9. Chargebacks and Payment Disputes

We strongly encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks can result in:

Immediate suspension of your account
Forfeiture of any pending refunds
Permanent ban from our Services
Collection proceedings for fraudulent chargebacks

If you have a legitimate dispute, we are committed to resolving it fairly and promptly through our support channels.

10. Account Credits

In lieu of cash refunds, we may offer account credits at our discretion. Account credits:

Can be used for any future purchases on our platform
Do not expire unless otherwise stated
Are non-transferable between accounts
Cannot be redeemed for cash

11. Promotional and Discounted Purchases

Items purchased using promotional codes, discounts, or special offers are subject to the same refund policy as regularly priced items. However:

Refunds will be based on the actual amount paid, not the original price
Promotional codes cannot be reinstated or reused
Bundle purchases may only be refunded in their entirety, not individual items

12. Business and Enterprise Accounts

Business, enterprise, and bulk purchase accounts may be subject to different refund terms as specified in their individual service agreements. Please refer to your contract or contact your account manager for specific refund terms.

13. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our Services following any changes constitutes acceptance of the updated policy. Refund requests will be evaluated based on the policy in effect at the time of purchase.

14. Contact Information

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:

JEXXXUS, LLC
Email: law@jexxx.us
Location: Bible Belt

For fastest response, please include "Refund Request" in your email subject line along with your order number.